“This is my 12th move, & hopefully my last. Over the years, one of the biggest problems I have found is being advised, or as often is the case, not being advised, on how proceedings on a Sale & Purchase are progressing, and having to chase the solicitor for an update on progress, often waiting for a response.
Thanks to modern communications, I was pleasantly surprised to be kept informed with automatic copies of all relevant correspondence, resulting in the worries & stress of moving being heavily reduced, enabling me to often advise my purchaser what was holding things up. The use of a central Conveyancing Manager as a contact point was an added bonus, if I wished to discuss any matter with the Sale or Purchase.
I was highly impressed & satisfied with my dealings with Nelson McLean, in the modern & professional way my affairs were handled”highly impressed & satisfied PCM, Cambridgeshire
“Nelson McLean are a superb team. Having bought and sold several properties over the last few years we have often been frustrated by not knowing what is happening.Superb team William and Sheila Oakes
Our recent sale and purchase was quite complex for several reasons, and protracted as the bottom of the chain broke twice. However we were kept updated constantly and copied into every communication both up and down the chain. We have never been so well informed. Both vendors and purchasers solicitors were quite difficult and Nelson McLean dealt with them robustly with our best interests at heart. We would recommend them to anyone, as very approachable, nothing ever too much trouble for them, and sound professional advice.”
“Thank you so much again for all your assistance and grateful thanks also for your advice and patience. Above all though, I’m grateful for the firm’s speedy efficiency in dealing with my tenant’s lease, the sale of the building and the purchase of the cottage. You came highly recommended by the agents and I shall certainly be singing your praises in the future. “Speedy efficiency Claire H
“Nelson McLean dealt with the sale of my property very professionally, and with good cheer! What could have been very stressful due to short timelines etc, went smoothly and without incident. Thank you so much.”Thank you so much Siobhan Leahy
“I must say that I am extremely glad to be ensconced in my new abode, but, in many ways I will miss our correspondence! You and the team have simply been superb; not only dealing with all the conveyancing details and searches etc with consummate professionalism, but also acting as counsellor, mentor and general Samaritan at all the critical times. I really cannot thank you enough and I will be pleased to continue my association with Nelson McLean until the end of time!”simply superb John Wilkinson
“When it came to the sale of my house in East Sussex, I immediately went to Nelson McLean to seek their advice and I cannot recommend them too highly!
“Throughout the sale they were extremely helpful, always available to reassure me and answer my questions. Being recently widowed and not very good at reading the small print, or filling out forms, they couldn’t have been more supportive in, what turned out to be, a fairly protracted sale.
“They are a delightful firm of solicitors who exude a personal warmth, which translates into a very professional but sympathetic service.
“Well done the team!
“August 2017”Carol Hardman
“I just wanted to thank you very much indeed for your help and going the extra mile. As far as I am concerned, Nelson McLean never fail to come up trumps”Nelson McLean never fail to come up trumps Mrs B Lane
“You guys were great – in a world that is too quick to criticise and very slow to praise, I feel I must thank Nelson McLean for the wonderful service I have received during the sale of my business. After a long time as a publican it was an extremely stressful time and the patience and kindness shown was very much appreciated. I found the service to be excellent value for money and everything was dealt with as quickly as possible. I wouldn’t hesitate to use them again.”You guys were great Kim Marsden (publican)
“We were happy with our experience with Nelson McLean. Anne Nelson was very efficient, fast and easily reachable . We would not hesitate to recommend you to our friends and relatives.”efficient, fast and easily reachable George, Switzerland
“Yaaaaay!!!! Thank you so much. People always moan about how hard buying a house is and say solicitors are hard work but you have been brilliant! I can’t thank you enough. You’ve made it a very smooth process.”You have been brilliant! Annajane
“We would like to express our sincere thanks for the excellent service you [Stevie] and Malcolm provided. Moving house is always stressful and your calm and friendly approach made the whole event much easier. We were so impressed with the speed and efficiency with which you dealt with our numerous queries, always with patience and a smile! We wouldn’t hesitate to recommend you and wish you and the whole team at Nelson McLean continued success.”Excellent service Jenny and Jim Ringwood
We have been very happy with the friendly approach from the outset. The conveyancing was carried out efficiently and with the appropriate expert advice relevant to our personal circumstances. Even though living abroad the contact was prompt and ensured the whole process went smoothly with us being kept fully informed at all stages. We were very satisfied with the overall service and would not hesitate to recommend Nelson McLean.the whole process went smoothly Ms A T
“From our first meeting to completion Nelson McLean made us feel relaxed and valued. In fact, they turned a frustrating time completely around and have been nothing short of marvellous. Information and progress were communicated in real timenothing short of marvellous Elaine Bickmore
with someone always available to help with queries and concerns. Particular thanks to Stevie, whose humour and efficiency has been second to none. Thanks to the whole team, a definite first choice should we ever need a solicitor again.”
“When we first entered your offices, you made us feel completely welcome and have looked after us throughout the, sometimes, rather difficult times on our sale and purchase and knew we could always come and see you when things were troubling us. As Lawyers, we cannot fault you at all – friendly, easily approachable and very efficient. You knock other Lawyers we have dealt with in the past into ‘a cocked hat’ as the saying goes – don’t know exactly what it means but it’s really good.”Knocking other lawyers into a cocked hat! George and Sylvia Elsey
“Nelson Maclean were both approachable and efficient, fully able to respond in real time to the urgent situations and contingencies that arose in the sale of one of our properties. Certainly big enough to get things done but small enough to care. Highly recommended”Highly recommended David Philpott, Chief Executive, The Kenward Trust
“I would highly recommend Nelson McLean lawyers, I have used them for the sale of my property and twice for property purchases. I have also used them for advice with regards to my husbands will. They are very professional, very friendly and everything is explained and communicated thoroughly. I have been totally satisfied with their services and even though I have now moved from the Kent area I will when required still continue to use their services.”very professional, very friendly and everything is explained and communicated thoroughly Mrs S C Attwood - Tenterden and Hampshire
“We could not have been happier with the service from all at the firm. From the moment we contacted Anne she was confident that they could get the job done as quickly as possible. Everything was explained clearly throughout, making the process of buying our first home much more enjoyable! Thank you for surpassing expectations.”We could not have been happier Lauren Sainsbury
“To the Nelson McLean team!
“Now that the dust has settled, and most unpacking done, we have a little time to reflect on the brilliant conveyancing job you did for us in record time.
“Our thanks and gratitude to you all – well done!”brilliant conveyancing job Roger and Jackie Green, Cranbrook
Thank you for all your help and advice to me over recent weeks. Both you and your knowledgeable staff have done all you could to get me through what can sometimes be a daunting experience. We are now happily living in our new home and will recommend you to others.will recommend you to others Mrs SE
Thank you for your help and for making the property sale and purchase process as smooth as can be hoped for and – most of all – transparent. It is refreshing to be given visibility of the process, its progress and any issues that arise. The team have been friendly, helpful and knowledgeable, without exception.Transparent process - happy client! "Mrs R"
We have, once again, been delighted with the service received from the whole team at Nelson McLean. We know that you always have our interest at the centre of all that you do, whether it’s acting at speed or even slowing down when necessary! Please pass on my thanks to everyone in the office.you always have our interest at the centre of all that you do Elaine and Malcolm Pryor
I would like to say how delighted I was with the service I received from all of you during my recent house move.
It’s been over 24 years since my last move, so it was so nice to be guided through the process in such a friendly, pleasant and efficient manner.
I appreciated being kept informed throughout, and welcomed being able to pop in to deal face-to-face with any issues.
I will have no hesitation in recommending Nelson McLean to others, or being in touch shoulf I need further assistance.Friendly, pleasant and efficient SMF
“I am convinced that no other lawyer would have gone to such great lengths to achieve and complete the [purchase] in such a short period of time. In particular, my sincerest thanks go to Anne Nelson, who achieved what I had believed to be impossible.”Achieved the impossible Ivan Philps, Tenterden
Great conveyancing service from Nelson McLean as always! Thanks Anne, Stevie, Ethan, Richard and MalcolmGreat conveyancing service Elaine Pryor
“We would like yourself and all the staff at the office to know how grateful and indeed impressed we were by your efficiency , competence and straight forward manner . You kept Linda and I informed of every detail on the sale or purchase of each property, or indeed the wider aspects of our chain . Malcolm’s expertise kept what was a complex purchase running effortlessly smooth and made any concerns we may have had irrelevant . Stevie and Ethan’s assistance and helpful manner throughout was invaluable to us . Thank you Anne , and please thank all at Nelson McLeans for us too. We will not hesitate to use your services in the future. “We will not hesitate to use your services in the future Linda and Tony
“Thank you so much for your great service. It was a pleasure to deal with you all.”great service Daron Beacroft DipFA Cert Mgmt Comb Cert Couns CMS CeRER - Independent Financial Adviser - Certified Mortgage Specialist - DIRECTOR Theora Financial Planning Limited
“you and you company have been excellent: always quickly responsive to phone calls, emails and enquiries, and your work is swiftly and efficiently executed”"quickly responsive " Nick & Alison
“As agents for the sale of a property in Cornwall, we recently dealt with Anne Nelson of Nelson McLean. Anne acted for the buyers and, as the agent acting in the sale of the property, I can say I have rarely encountered such genuine enthusiasm and energy – whilst she was totally thorough, she was also highly communicative, and at no stage were we left in any doubt as to the overall situation. She always approached the matter in a cheerful and very professional way. I will happily work with her again at any point and she deserves every success. “genuine enthusiasm and energy, say agents Glenn McFadzean, Lillicrap Chilcott, estate agents
“[We] were delighted with the service you have given us and in particular the advice 24 hours before exchange of contracts, when the temperature in our household was going rather high!”"Delighted with the service" Thomson - Beckley
“Your company have been great to deal with and made my purchase actually a nice experience!!!!”"Your company has been great to deal with" Trevor White
“Thank you for doing such a splendid job on the conveyancing for XXX Cottage. You were fast, efficient and fun to deal with and I would recommend you without hesitation”Fast, efficient and fun to deal with John Palmer
“We wanted to say a BIG thank you for getting us completed on time. Your energetic & professional help was much appreciated!!”a BIG thank you Pam and Hugh Jarvis
“Words can’t express how grateful we are to you for all your patience and understanding over the lastWords can't express how grateful we are Mr and Mrs B
18 months or so. It has been such a stressful time and your constant support and reassurance has
been a tremendous help to see us through. We are delighted with the house and in fact like it better
than the previous two properties, which we had attempted to purchase! “
“We would like to express a sincere thank you to Nelson-McLean for such a responsive and much appreciated service. It is so refreshing in this age of declining customer service to find a company with such a ‘Can Do’ attitude. Special thanks must go to Stevie for putting up with our anxieties and being so willing to pursue other parties so diligently. “"Can Do" attitude Danny and Annette Rushbrooke
“The service provided by Nelson McLean in connection with a house purchase in Kent was exemplary. One reasonably challenging problem with the property arose after an offer had been submitted and Nelson McLean’s expertise became apparent as the issue was addressed and resolved in a very short timeframe. We were impressed throughout with the friendly approach and someone was always on hand to deal with queries and provide invaluable advice. We have no hesitation in scoring Nelson McLean at 10/10 for customer service and will certainly be using their services again in the future.”"10/10 for customer service" Stephen & Kathy Reynolds
“Can I just say I am enjoying these emails back and forth and you have been very good at getting an answer! I would happily recommend you as a solicitor in future, it’s nice to see one who communicates so effectively.”From the estate agents' viewpoint ... Scrivens & Co, Estate Agents
“The team at Nelson McLean did everything they could to make our purchase as straightforward and speedy as possible. We found them to be genuinely friendly, understanding, and approachable people, who provided sturdy professional expertise without stuffiness, frills or pretension. Exactly what was needed. Thank you all.”"Exactly what was needed" Mr and Mrs P, Tenterden
“We would like to thank you for the efficient, friendly and approachable manner on which you handled the sale of [our] house. We felt you were friendly and helpful in all stages of the transaction and would not hesitate to recommend your services. Thank you.”"Friendly and helpful" Mr K and Mrs A Baker
“Thank you so very much for all your help along the way … Please extend our thanks also to … Stevie James – very kind lady who has been very helpful over the phone …”"very kind lady who has been very helpful" R&EP
“Our house purchase was a bit fraught at times but we were supported (and calmed down!) throughout the process by the prompt, friendly and efficient service offered by Nelson Mclean. We have absolutely no hesitation in either recommending them or using them again.”"prompt, friendly and efficient service" RH
“Thank you so much for all your help in the sale of our house – you were all really kind and very professional”"really kind and very professional" Daren and "Spud"
“I am delighted with the service you have provided which is always first class”"Always first class" Roger Thomson
“Thank you so much for all the hard work, support and guidance you have given us. It hasn’t always been easy, we know (having worked for many years in the legal service it took us both back there and reminded us why we were pleased we left at times 🙂 ) – frustrating! We have finally reached our goal with your help – thank you – and will certainly recommend your services to family and friends. Many thanks again.”Thank you so much Jillie & Peter Philpott
“ I have used Nelson Mclean on several occasions and have always found them both professional and extremely efficient. I find the level of communication very good and can normally talk directly with the partner dealing with my case or their secretarial staff, the level of response is both thorough and quick. I am more than happy to recommend their services”Professional and extremely efficient T Smith, Tenterden
“We’re so pleased with the service we received from Nelson McLean when we were moving house. They were friendly, knowledgeable and absolutely determined to make things happen as efficiently and smoothly as possible. We wouldn’t hesitate to recommend them.”"We wouldn't hesitate to recommend" Nelson McLean Sarah and Theo Holloway
“The Nelson McLean conveyancing team helped us both buy and sell. Their approach was friendly, fast and efficient. The team was very approachable and had a “can do” attitude where nothing was too much trouble. We were kept informed at all times, everything was in place when it needed to be and we never had to chase !!”"Can-do" attitude - nothing was too much trouble Nick Lucas
“Nelson McLean acted for us in the recent sale of our house and in the purchase of our new property in March 2015. I cannot speak too highly of their efficiency, concern and pleasant manner towards us of the whole team. Particular mention should be made of Stevie James, the conveyancing manager, who constantly kept us informed of the ongoing state of affairs and her professionalism and skill, notably in dealing with the thorny issue of exchanging contracts, which, without her considerable efforts, would not have been completed within the specified time. Malcolm McLean also was a highly competent, efficient and pleasant solicitor to deal with, while Anne Nelson was extremely helpful in the initial stages of our transactions.
“I would have no hesitation in recommending Nelson McLean as a shining light to any prospective buyer/seller in today’s market. First Class!”"no hesitation in recommending Nelson McLean as a shining light" Lincoln, Tenterden
“I wanted to say thank you very much for all your help with the sale of [my property] – you made it all very easy for us and I greatly appreciate it.”"you made it all very easy for us" Godfrey, Tenterden
“We were extremely pleased with the service that Nelson McLean provided."robust when required" Perry, Exmouth
We always received a very swift reply whenever we contacted the team, and they always explained very clearly what had to be done. Whenever an unexpected issue arose the team were very effective in the way they dealt with it, and their dealings with other agencies were courteous and also robust when required.
We would recommend Nelson McLean to anyone who was looking for a knowledgeable, courteous and very effective conveyancing team.”
“Having bought and sold a number of properties over the years I found Nelson McLean to be a refreshing, very approachable and welcome change. I used them recently for a complex purchase and subsequently for an unrelated sale. The office is very ‘joined up’ in terms of everyone being on the ball and up to the minute with developments as they occur. Rather than the feeling that your conveyancing file may be languishing at the bottom of someone’s in-tray, you receive a friendly and totally professional service with a prompt response to the smallest detail over the entire period of the transaction. They can also act with lightning speed when required.
“Although I have now moved away from the Tenterden area, I would be tempted to use them again when eventually I have to downsize. The icing on the cake is that they also have an appropriate sense of fun which helps with the stresses of buying and selling. I couldn’t recommend them highly enough. “"an appropriate sense of fun" Mrs B Layne, East Kent
“Nelson Mclean did a brilliant job on the sale and purchase of my house. They were always on hand, nothing was too much trouble and the efficiency with which they approached both sale and purchase sped up the process considerably, which sliced several weeks off our move date. I’ve worked with Anne Nelson three times now and the service has always been consistently excellent.”"consistently excellent" Howard, Ashford
“We were concerned that the process of buying a house in England from our location in France would be difficult. However, Nelson McLean made the entire transaction simplicity itself. Virtually all our communication was via email and occurred in a very timely manner. The entire purchase was made so easy for us through their efficient and prompt handling of every stage. We would highly recommend them to everyone.”"efficient and prompt handling of every stage" Hopkins, Etchingham
“I found Nelson Mclean very approachable,efficient, helpful also prices very competitive – I would not hesitate to use Nelson Mclean in the future”"approachable, efficient, helpful" Hart, Biddenden
” We wanted to write to you all at Nelson McLean to thank you for all your help with the sale of our old house and the purchase of our new home, as you have been so helpful."tremendous experience and expertise" Forrest, Tunbridge Wells
To be able to find such approachable people, who do not baffle us with jargon has been such a big help, by making everything so straightforward.
Also, the speed of the responses to our ‘phone calls and emails has been amazing.
Clearly, the team have tremendous experience and expertise, it comes across in all our dealings with you over recent months.
We will have no hesitation recommending you to family and friends, at every opportunity.”
“Nelson McLean were utterly efficient in everything they delivered – from their own fee quotation to completion day correspondence and fund transfer. They provided an expert, friendly and quality service which made the conveyancing of my late mother’s house as problem-free and painless as possible. Hats off to Anne, Malcolm and Stevie for their approachability, professionalism and expertise.”"Utterly efficient in everything" Anne Webster, Biddenden
” A friendly, approachable team – Highly professional”"Highly professional" Wealden Man
“You were meticulous as to detail”
“Please allow me to thank you for all your hard work on my behalf in this unsuccessful quest. It has been a pleasure to have come to know you and I would recommend you to anyone.”"I would recommend you to anyone" Slinger - Surrey
“the service you all provided was outstanding … I wouldn’t use anyone else – because you just make it so easy”"I wouldn't use anyone else" Murrell, Tunbridge Wells